Complaints, Comments and Concerns

What matters to you?

We aim to provide caring, high-quality services and always welcome your feedback — whether it’s a compliment, concern or suggestion for improvement. Your views help us make positive changes and improve patient experience.

If you have a concern or want to talk something through:

If something hasn’t gone as expected, or you’re feeling frustrated or unsure, please get in touch with our administration teams first.
They’ll listen, help explain or resolve things wherever possible, and can often sort out issues quickly and informally.

📞 Call us:
0300 131 5225

📧 Email us:
For patients living in Hastings and Rother areas:
esht.esmskhelp@nhs.net

For patients living in High Wealds, Lewes and Havens or Eastbourne,
Hailsham and Seaford areas:
esht.esmskcontact@nhs.net

If you’re still unhappy or want to make a formal complaint:

If you’re not satisfied with the outcome, or would like your concerns formally reviewed, here is how to get in touch:

📧 Email:
esht.esmskcomplaints@nhs.net 

📬 Write to:
East Sussex MSK Community Partnership
PO BOX 3196
Eastbourne
East Sussex
BN21 9QH

We’ll acknowledge your complaint, investigate thoroughly, and respond in line with NHS complaint standards.